At IPTV Plans, we stand behind the quality of our IPTV subscription services. Our goal is to provide you with a smooth, enjoyable streaming experience every day. However, we understand that our service may not work perfectly for everyone all the time.
If you are not satisfied with your purchase or experience an issue that we are unable to resolve making the service unusable we are happy to offer a refund.
How to Request a Refund
To request a refund, please send us an email with the subject line “Request for Refund” and include the following details :
Your Order ID / Transaction Number
A detailed description of the issue you are experiencing
Screenshots or proof (if applicable)
You can contact us anytime via our Contact
Refund Conditions
- Refunds are only available within 7 days of the original purchase date.
To qualify for a refund, you must first allow our support team to assist you in resolving the issue.
If we are unable to fix the problem within 48 hours, we will issue a full refund.
Requests made after 7 days cannot be processed.
Refunds for subscriptions used partially will be issued proportionally according to the period of usage.
Our support team is available 24/7 to assist you with setup or troubleshooting before processing any refund request.
When the User Is Unable to Set Up Their Device
If you experience difficulty setting up your device, app, or system, our technical support team will do their best to guide you through the process.
Please note that configuration assistance is limited to pre-defined setup instructions since we cannot control or predict the condition of your hardware, devices, or internet environment.
Freezing, Buffering, or Channel Issues
Although our IPTV servers are highly stable and reliable, occasional issues such as freezing or buffering may occur due to various external factors.
Please note that these issues are typically temporary and not grounds for a refund, as they are beyond our control.
Common causes include :
Internet connection fluctuations on the customer’s side
Device or application setup issues
Temporary downtime from your ISP
Channel maintenance or server updates on our end
Our engineers constantly monitor and optimize server performance to minimize disruptions.
Final Note
At IPTV Plans, we strive to ensure every customer is happy with their subscription.
If you face any issue, please reach out — our team will do everything possible to assist you quickly and transparently.
Thank you for choosing IPTV Plans
